Terms of Sale for Bexleyheath Flower Delivery Orders

Flower Delivery Bexleyheath – Terms & Conditions of Sale

Introduction

Welcome to our online flower delivery service for Bexleyheath and the surrounding areas. These Terms & Conditions govern your use of our website and your relationship with our flower delivery business. By placing an order, you accept these terms in their entirety. Please read them carefully before making any purchases.

These terms are designed to provide clarity and reassurance to all customers ordering flower delivery in Bexleyheath and the neighbouring localities, ensuring a straightforward and transparent transaction process.

Definitions

For the purpose of these Terms & Conditions:

"We", "us", "our" refers to the flower delivery business supplying goods and services through this website.
"You", "your", "customer" means the person purchasing flowers or related products from us for delivery in Bexleyheath or any of the nearby areas.
"Goods" refers to flowers, plants, bouquets, and other related products offered for sale.

Order Process

Ordering flowers through our online Bexleyheath flower delivery service is easy and secure. To place an order:

Browse our catalogue and select your desired products.
Add items to your online basket and proceed to the checkout.
Provide accurate recipient and delivery address details for Bexleyheath or the surrounding areas.
Choose your payment method and confirm your order.
Upon successful submission, you will receive an order confirmation summarising your order details.

All orders are subject to acceptance and availability. If an item is unavailable, we will contact you to discuss a suitable substitute or arrange a refund. We reserve the right to decline or cancel an order for any reason, such as suspected fraudulent activity or delivery address issues. If this occurs, you will be notified and any payment will be refunded promptly.

Product Availability and Substitution

We endeavour to ensure all floral products shown on our website are available for delivery to Bexleyheath and nearby locations. Due to seasonal variations and market availability, certain flower varieties or colours may occasionally be substituted. Any substitute will be of equal or greater value, and similar in style and quality to the originally selected item. We guarantee that substitutions will not detract from the overall appearance or presentation of your order.

Payments

We accept payment for flower deliveries in Bexleyheath using widely recognised methods, including most major credit and debit cards. Payment must be made in full at the time of ordering, and your order will not be processed until payment is confirmed.

All prices listed are inclusive of VAT where applicable. A clear breakdown of costs, including any delivery charges for Bexleyheath and the surrounding areas, will be provided at checkout before you finalise your order.

Your payment details are processed securely and are not stored on our servers, in compliance with UK data protection regulations.

Delivery Terms

Our flower delivery service covers Bexleyheath and the neighbouring areas as specified on our website. When placing an order, please ensure you provide accurate delivery address details and recipient contact information. Flower deliveries are typically made Monday to Saturday, excluding public holidays, unless stated otherwise.

We will make every reasonable effort to deliver your order on your requested date. However, delivery times and dates cannot be absolutely guaranteed due to circumstances beyond our control, such as adverse weather or traffic disruptions within the Bexleyheath region. If a delivery cannot be made as scheduled, we will contact you as soon as possible to arrange a suitable alternative.

If the recipient is not available at the time of delivery, our driver may:

Leave the flowers with a neighbour or at a safe location, where possible.
Leave a calling card with instructions on how the recipient can rearrange delivery or collection.

It is the customer’s responsibility to ensure that someone is available at the delivery address or to make suitable arrangements for receipt of the flowers. We cannot accept liability for orders undeliverable due to incorrect address information or absence of the recipient.

Order Amendments and Cancellations

We appreciate that circumstances can change. If you wish to amend or cancel your flower order for delivery in Bexleyheath or the surrounding areas, please contact us as soon as possible.

Order amendments or cancellations are only possible prior to the preparation and dispatch of your flowers. Once work has commenced on your bouquet, arrangements, or your order has been dispatched, we will not be able to make changes or offer a refund for perishable goods, except where required by law.

For cancellations made within the permitted timeframe, we will issue a full refund to the original payment method. Please note that processing times for refunds may vary depending on your card issuer.

Non-Perishable Goods

If you have purchased any non-perishable items, such as vases or gift items, you have a statutory right to cancel your order within 14 days of receiving the goods, in accordance with UK consumer rights. Items must be returned unopened, unused, and in their original condition at your expense. Refunds will be made within 14 days of receiving the returned goods.

Quality, Freshness, and Care

We take great pride in the quality of our flowers and floral arrangements for recipients in Bexleyheath and nearby. All fresh flowers are prepared to order, and we take care to ensure they arrive in tip-top condition. Upon receipt, recipients are advised to follow the care instructions provided in order to maintain freshness and longevity. We cannot accept liability for deterioration of flowers due to neglect, mishandling, or failure to follow care guidance once delivered.

Returns, Refunds, and Complaints

If you are not satisfied with your flower delivery in Bexleyheath, please contact us within 24 hours of receipt. We may request photos of the received goods to assess any concerns raised. Should we agree that an issue exists, options for resolution include redelivery, replacement of the product, or a refund, at our discretion.

Refunds do not cover situations where the delivery was accepted by someone on behalf of the recipient who failed to pass on the goods, or where incorrect delivery information was supplied by the customer.

Limitation of Liability

We accept no liability for failure or delay in the performance of our obligations caused by events outside our reasonable control (including but not limited to acts of God, strikes, flooding, pandemic, supply chain interruptions, or traffic delays).

Our liability for any claim (including by negligence) shall not exceed the amount paid for the goods, except in the case of loss or damage caused by proven negligence resulting in death or personal injury, for which liability cannot be excluded under English law.

We will not be liable for indirect or consequential losses, loss of enjoyment, emotional distress, loss of profits, or any other damages resulting from the supply or use of our goods, except as required by law.

Events Beyond Our Control (Force Majeure)

If delivery or performance of our obligations is prevented or delayed as a result of circumstances beyond our control, we shall notify you as soon as practicable and will not be responsible for any losses resulting from such events. Our performance shall be suspended for the period of disruption.

Data Protection and Privacy

Personal data is processed in accordance with current UK data protection and privacy legislation. Customer and recipient details are used solely for order processing and delivery purposes within Bexleyheath and the surrounding areas. We do not share your information with third parties, except as necessary to fulfil your order or comply with legal obligations.

Changes to Our Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time. Updated terms will be posted on our website and will apply to all orders placed after the date of amendment. We encourage you to check our terms regularly.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising in connection with them or with any flower delivery to Bexleyheath and its surrounding areas shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute or claim relating to these terms or your order.

Applicability

These Terms & Conditions apply to all customers ordering flower delivery in Bexleyheath and neighbouring areas using our website. If you have any questions about our terms, please get in touch before placing your order.

Thank you for choosing our local Bexleyheath flower delivery service. We are committed to providing the highest quality blooms and reliable service every time you order.