Our Returns, Refunds, and Complaints Policy
Flower Freshness Guarantee in Bexleyheath
At Flower Delivery Bexleyheath, delivering fresh, vibrant flowers is at the heart of what we do. We’re proud to be a trusted local florist serving homes and businesses throughout Bexleyheath and nearby areas. To ensure your complete satisfaction, we uphold a strong fresh flowers guarantee. Every bouquet is prepared using high-quality blooms sourced for maximum beauty and longevity.
What to Do if Your Flowers Arrive Damaged
We take immense care in arranging and delivering your flowers. However, on rare occasions, flowers may be damaged in transit. If you receive an order that is damaged on arrival, please get in touch with us as soon as possible. To assist us in resolving the matter quickly, please provide a photo of the damaged product within 24 hours of receipt. This helps us uphold our quality standards and process your request efficiently.
Freshness Window & Quality Expectations
Our fresh flowers are guaranteed to delight for at least five days from delivery when cared for as recommended. If your flowers do not meet these expectations, or if they deteriorate noticeably sooner, please let us know within this freshness window. We recommend following the care instructions included with your bouquet to help extend the life and appearance of your flowers.
Our Refund and Replacement Options
Your happiness is important to us. If your flowers arrive damaged or fail to meet our freshness guarantee, we are happy to offer either a full refund or a replacement, depending on your preference and the situation. Our team will review your request and, once approved, arrange for replacements or process a refund to your original payment method. Please note, claims must be reported with supporting evidence (such as photos) and within the relevant time frame outlined above to qualify for a refund or replacement.
How to Make a Complaint
We strive to provide an exceptional experience, but if you have a complaint regarding our flowers or service, we want to hear from you. Please provide details of your concern, along with any relevant information such as your order number and photos (if applicable). We take all feedback seriously and strive to resolve complaints promptly and fairly. Our team will respond as quickly as possible, aiming to provide a resolution within 48 hours wherever possible.
Why Choose Flower Delivery Bexleyheath?
As a locally based florist in Bexleyheath, we’re committed to the highest standards of product freshness, service quality, and customer care. We have established strong relationships with households and businesses throughout the community. Your trust matters to us, and we’re committed to making every flower delivery a positive experience.
Contact Us
Questions about our returns, refunds, or complaints policy? Our friendly team is ready to help. Please get in touch with your order details and we’ll do our utmost to resolve any issues swiftly and to your satisfaction.
